Submit Button: Why it gets stuck on please wait?

  • Profile Image
    avleads
    Asked on May 02, 2017 at 09:21 AM

    Hi,

     

    The submit button is no longer working for some reason on our Technician Invoice form.

    Can you check it out? We haven't made any updates at all.

    Thanks!

  • Profile Image
    Kevin_G
    Answered on May 02, 2017 at 10:29 AM

    I have just tested your form and I can see it works fine, I was able to click on the submit button and was redirected to the Thank You Page: 

    Is the issue still happening on your end? 

    I have cleared your forms cache now, please test again and let us know if it persists.

     

  • Profile Image
    avleads
    Answered on May 02, 2017 at 11:37 AM

    Hi,

    the same issue is still happening. It stays frozen on "please wait"

    ideas? 

     

    http://www.avleads.com/technicianinvoice/

  • Profile Image
    Kevin_G
    Answered on May 02, 2017 at 11:48 AM

    I can see you shared a link to a webpage: http://www.avleads.com/technicianinvoice/

    But the link redirects to the JotForm form https://form.jotform.com/avleads/technicianinvoice, the same I tested and worked before, just tested it again and it worked fine. 

    Are you using the form with its direct link (https://form.jotform.com/avleads/technicianinvoice) or have you embedded it on a webpage? 

    I can also see you have added the preview before submit button, could you please try removing the widget and submit your form? 

    If it works, please try adding the widget again and test once more, if the issue persists, please open the web console of your browser and share us a screenshot about it. 

    These keyboard shortcuts will help you to get the console: 

    Google Chrome:

    Mac: Command + Option + J

    Windows: Control + Shift + J

     

    Firefox:

    Windows: Ctrl+Shift+K

    Mac: Command+Option+K

    This guide will help you to upload the screenshot with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum

    We will wait for your response.