Not receiving email notifications

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    patriotsforpets
    Asked on May 02, 2017 at 10:32 AM

    We have stopped receiving our forms forwarded.  We changed nothing.  I tried all of the stuff that was suggested yesterday.

     

    Because 90% of it was nonsensical unless you are a computer tech - I went ahead and tried forwarding our forms to a third party address - even that didn't work - PLEASE - you are costing animals their lives by failing to fix this problem or give us the advice (in plain English) to take care of the problem.

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    Kiran
    Answered on May 02, 2017 at 11:45 AM

    I have checked your email address in our bounce list and it is not listed there. I have also checked the email history log and see that the emails are being sent without any issue from our end. 

    Please check if the emails are being landed in spam/junk folder. 

    I have checked your JotForm and see that there is a notification without a recipient email address. 

    If you are referring to this notification, please edit the email notification and change the email recipient address. Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to help.