What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We are not using a lot of the package we upgraded to. I would like to down grade to the free service and will upgrade again if needed.

    Asked by traciefountas on May 02, 2017 at 10:51 AM
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 02, 2017 at 11:39 AM

    Hello traciefountas,

    It seems you had bronze monthly subscription but then today you switched your subscription to yearly plan. Upon your request, I have cancelled your bronze subscription plan. I have also processed the refund for both the subscription payments. Please allow 3-7 days for the amount to reflect in your account. 

    Thank you!