- traciefountasAsked on May 02, 2017 at 10:51 AM
- JotForm Supportashwin_dAnswered on May 02, 2017 at 11:39 AM
It seems you had bronze monthly subscription but then today you switched your subscription to yearly plan. Upon your request, I have cancelled your bronze subscription plan. I have also processed the refund for both the subscription payments. Please allow 3-7 days for the amount to reflect in your account.