We are not using a lot of the package we upgraded to. I would like to down grade to the free service and will upgrade again if needed.

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    Asked on May 02, 2017 at 10:51 AM
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    Answered on May 02, 2017 at 11:39 AM

    Hello traciefountas,

    It seems you had bronze monthly subscription but then today you switched your subscription to yearly plan. Upon your request, I have cancelled your bronze subscription plan. I have also processed the refund for both the subscription payments. Please allow 3-7 days for the amount to reflect in your account. 

    Thank you!