What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Data entered on my form won't submit, gets stuck on "Please wait."

    Asked by ccurlin on May 02, 2017 at 11:16 AM

    I have read through several similar problems listed in your forum. However, it seemed as if users were redirected to jotforms, the problem resolved.  I have a link on my website http://www.muncietherapy.com/IntakePaperwork.en.html to redirect to jotforms,  https://form.jotform.com/61025247724148, but the problem still occurs. 

     

     

    Page URL:
    http://www.muncietherapy.com/IntakePaperwork.en.html

    Screenshot
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    JotForm Support

    Answered by BJoanna on May 02, 2017 at 12:01 PM

    I have tested your standalone form and I was able to replicate mentioned issue. When I clicked on Preview Answers button it was stuck on "Please Wait..." and submit button was not shown.

    I have updated Preview Before Submit widget on your form and issue is now resolved. Your form can now be submitted without any issues.

    Hope this will help. Let us know if you need further assistance.

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    Answered by wendyw on May 02, 2017 at 12:26 PM

    I am having the same issue when trying to submit, and editing on the JotForm submission.  Our form is here:  http://asoft4133.accrisoft.com/nojcc/index.php?src=gendocs&ref=StaffRequestForm

    Thanks.

     

    Leigh Goodman

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    JotForm Support

    Answered by BJoanna on May 02, 2017 at 12:39 PM

    @wendyw 

    I saw that you reported your issue on another thread. We will provide you an answer there shortly. 

    https://www.jotform.com/answers/1134061 

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    Answered by ccurlin on May 04, 2017 at 05:40 PM

    Thank you!  It is working perfectly now.