What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my account has been disabled?

    Asked by HeidiChisholm on May 02, 2017 at 11:19 AM
    I HAD TOO MANY SUBMISSIONS (WHICH I HAVE SUBSEQUENTLY DELETED) AND NOW MY ACCOUNT HAS BEEN DISABLED.
    Page URL:
    htpp//withtank.com

  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 02, 2017 at 12:00 PM

    I have checked your account and I can see it's not disabled, but you're currently on overlimit status since you have already passed the available upload space for your account. 

    I can see the you have a form with submissions on your trash folder, you could either restore the form and delete the submissions or purge the form in order to get available space. 

    Related guides: 

    How-to-Restore-Deleted-Forms

    How-to-Delete-Form-Submission-Data

    To purge a form, go to the trash folder, select it and click on the purge button: 

    Hope this helps.