Why my account has been disabled?

  • HeidiChisholm
    Asked on May 2, 2017 at 11:19 AM
    I HAD TOO MANY SUBMISSIONS (WHICH I HAVE SUBSEQUENTLY DELETED) AND NOW MY ACCOUNT HAS BEEN DISABLED.
  • Kevin Support Team Lead
    Replied on May 2, 2017 at 12:00 PM

    I have checked your account and I can see it's not disabled, but you're currently on overlimit status since you have already passed the available upload space for your account. 

    I can see the you have a form with submissions on your trash folder, you could either restore the form and delete the submissions or purge the form in order to get available space. 

    Related guides: 

    How-to-Restore-Deleted-Forms

    How-to-Delete-Form-Submission-Data

    To purge a form, go to the trash folder, select it and click on the purge button: 

    Why my account has been disabled?  Image 1 Screenshot 20

    Hope this helps.