Why my account has been disabled?

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    HeidiChisholm
    Asked on May 02, 2017 at 11:19 AM
    I HAD TOO MANY SUBMISSIONS (WHICH I HAVE SUBSEQUENTLY DELETED) AND NOW MY ACCOUNT HAS BEEN DISABLED.
  • Profile Image
    Kevin_G
    Answered on May 02, 2017 at 12:00 PM

    I have checked your account and I can see it's not disabled, but you're currently on overlimit status since you have already passed the available upload space for your account. 

    I can see the you have a form with submissions on your trash folder, you could either restore the form and delete the submissions or purge the form in order to get available space. 

    Related guides: 

    How-to-Restore-Deleted-Forms

    How-to-Delete-Form-Submission-Data

    To purge a form, go to the trash folder, select it and click on the purge button: 

    Hope this helps.