What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Links going bad?

    Asked by heycoachjamie on May 02, 2017 at 11:23 AM


    I have posted links to my forms on Facebook Groups and the links seem to have gone bad.  Do the links go bad after a certain amount of time?  I recall checking the links in the post each time before posting, but have rec'd several emails and texts stating that the links are bad. I go back to check and sure enough, they are bad.  This is true for some of my posts and my partners as well.  The links I posted this morning are still good.


    Please let me know as this is negatively affecting our business.



    Jamie Cartwright

    COO Radiant Health Institute


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    JotForm Support

    Answered by Mike_G on May 02, 2017 at 12:00 PM

    We would like to apologize for any inconvenience this is causing you, however, can you help us fully understand your concern by providing us more information, please?

    May we know which form are you referring to? If possible, can you provide us the Facebook page/group where the link to your form is posted?

    Also, are there any error or warning message every time you try to access your form?

    Please provide us any other details that you think would help us in investigating the issue you are having.

    We will wait for your response.

    Thank you.