Multiple users in China reporting ERR_CONNECTION_REFUSED when attempting to access our jotforms.

  • Profile Image
    bitsworkshop
    Asked on May 02, 2017 at 11:39 AM

    Hi -

    Multiple users in China re getting ERR_CONNECTION_REFUSED when attempting to access our JotForms. I've put one of the URLs of the form below and an image from a browser. These people have tried several of our forms. 

    These users are in different companies and locations (currently both in Shanghai).

    Suggestions? Flushing DNS will not be a good answer (not practical with 100's of potential form users)....

    Thanks,

    Ira

     

     

  • Profile Image
    BDAVID
    Answered on May 02, 2017 at 12:13 PM

    Thanks for letting us know. I will report this to our back-end team to get further help.

  • Profile Image
    eee
    Answered on May 03, 2017 at 07:38 AM

    Hey Ira,

    The problem was a global one, and it's solved yesterday.

    Kindest Regards,

    - Ertugrul.