What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Multiple users in China reporting ERR_CONNECTION_REFUSED when attempting to access our jotforms.

    Asked by bitsworkshop on May 02, 2017 at 11:39 AM

    Hi -

    Multiple users in China re getting ERR_CONNECTION_REFUSED when attempting to access our JotForms. I've put one of the URLs of the form below and an image from a browser. These people have tried several of our forms. 

    These users are in different companies and locations (currently both in Shanghai).

    Suggestions? Flushing DNS will not be a good answer (not practical with 100's of potential form users)....





    Page URL:

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    JotForm Support

    Answered by BDAVID on May 02, 2017 at 12:13 PM

    Thanks for letting us know. I will report this to our back-end team to get further help.

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    Chief Technology Officer

    Answered by eee on May 03, 2017 at 07:38 AM

    Hey Ira,

    The problem was a global one, and it's solved yesterday.

    Kindest Regards,

    - Ertugrul.