What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We have issues with the Jot form website, how we fix it?

    Asked by miamifilm on May 02, 2017 at 11:46 AM

    Our customer can not submit the application

    Page URL:
    http://www.jotformpro.com/miamifilm/SpecialEvents

  • Profile Image
    JotForm Support

    Answered by John_Benson on May 02, 2017 at 12:31 PM

    I was able to replicate the issue. I was stuck on the "Please wait" message after clicking the Submit button.

    Please give me more time to investigate the issue. I will contact you again once I have a solution.

    Thank you for your patience.

  • Profile Image
    JotForm Support

    Answered by John_Benson on May 02, 2017 at 01:01 PM

    I cloned your form and I was able to fixed the issue. Here's what I did, I have remove the Preview Before Submit widget on the cloned form. After that, I add the Preview Before Submit widget again. Please try it and let us know how it goes.

    Hope that works. Thank you.

  • Profile Image

    Answered by miamifilm on May 02, 2017 at 01:43 PM
    I try but it did not get through, please see below.
    [cid:image001.png@01D2C345.777790D0]
    ...
  • Profile Image
    JotForm Support

    Answered by John_Benson on May 02, 2017 at 01:54 PM

    The screenshot/image you're trying to provide cannot be viewed here in the Support Forum. Please follow this guide on how to add image in the Forum:

    1. Login to your JotForm account.
    2. Click this URL: https://www.jotform.com/answers/1134003
    3. Scroll down and under that "Your Answer" text click the Insert/Edit image button. See screen animation below:

    Please try it again so we can see the image you're trying to show us. We'll wait for your response.