We have issues with the Jot form website, how we fix it?

miamifilm

Asked on May 2, 2017 at 11:46 AM

Your form website seems to have issues with wit. Our customer can not submit the application.

Page URL: http://www.jotformpro.com/miamifilm/SpecialEvents
John_Benson

Replied on May 2, 2017 at 12:31 PM

I was able to replicate the issue. I was stuck on the "Please wait" message after clicking the Submit button.

Please give me more time to investigate the issue. I will contact you again once I have a solution.

Thank you for your patience.
John_Benson

Replied on May 2, 2017 at 1:01 PM

I cloned your form and I was able to fixed the issue. Here's what I did, I have remove the Preview Before Submit widget on the cloned form. After that, I add the Preview Before Submit widget again. Please try it and let us know how it goes.

Hope that works. Thank you.
miamifilm

Replied on May 2, 2017 at 1:43 PM

I try but it did not get through, please see below.
[cid:image001.png@01D2C345.777790D0]
...
John_Benson

Replied on May 2, 2017 at 1:54 PM

The screenshot/image you're trying to provide cannot be viewed here in the Support Forum. Please follow this guide on how to add image in the Forum:

1. Login to your JotForm account.
2. Click this URL: https://www.jotform.com/answers/1134003
3. Scroll down and under that "Your Answer" text click the Insert/Edit image button. See screen animation below:

Please try it again so we can see the image you're trying to show us. We'll wait for your response.