What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submission locks up when "Preview Answers" is clicked.

    Asked by wendyw on May 02, 2017 at 12:23 PM
    Page URL:

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    JotForm Support

    Answered by liyam on May 02, 2017 at 01:02 PM

    Hello wendyw,

    My colleague notified me that this is the link to the form you are raising your concern about: http://asoft4133.accrisoft.com/nojcc/index.php?src=gendocs&ref=StaffRequestForm

    And this is the form on the page: http://form.jotform.us/form/50334191902145

    Can you try removing the old preview before submit widget and add a new one? If the problem persists, please let us know.


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    Answered by scox on May 02, 2017 at 01:40 PM

    I am also having the same issue across multiple forms.  Since we use dozens of forms your suggested fix is not an ideal choice.  It appears there is a bug in your system.
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    JotForm Support

    Answered by ashwin_d on May 02, 2017 at 02:01 PM

    Hello scox,

    I'm sorry for the trouble caused to you. 

    I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread:  https://www.jotform.com/answers/1134191

    Thank you!