What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    downgraded account

    Asked by Dee on May 02, 2017 at 02:14 PM

    My account was downgraded because my credit card expired. I had one form in my account but now it's missing. How do I get it back?

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    JotForm Support

    Answered by david on May 02, 2017 at 02:39 PM

    I checked your account and it looks like you were able to log in and upgrade the account.  Your form is still there.  If anything is missing or you still can't access the account, let us know and we will be happy to help.