What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to create pay button on submission form?

    Asked by yevgeny on May 02, 2017 at 02:15 PM

    How PayPal knows what is my email address. I try to add pay button on the form and got this error message

    We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the "Ask Seller a Question" link on the listing page. When you have the correct email address, payment can be made at www.paypal.com.

    I didn't publish this form yet, because of error.

    Page URL:
    mynextmove.us

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    JotForm Support

    Answered by Kiran on May 02, 2017 at 02:46 PM

    I have checked your JotForm and see that there is no PayPal email address added in the payment wizard. Please update the payment wizard with your PayPal email address so that the payments should be working fine on your form. Please see the screencast below that can help you with updating your PayPal email address in the form by replacing 40.

    Please get back to us if you need any further assistance. We will be happy to help.