All forms got disabled suddenly

  • Profile Image
    nancel
    Asked on May 02, 2017 at 03:25 PM

    I can't display any of the forms, even the simplest one (trial has been done).

    The message that the form has been disabled popped up once I was visualising the form during creation.

    Looks like the entire account is blocked.

    Seems that is is a bug, I used a multiple fields grid, and since then everything is dead.

    Help!

     

     

  • Profile Image
    ktyaguirre
    Answered on May 02, 2017 at 03:39 PM

    Thank you for contacting us!

    We reviewed your account and found form: http://www.jotformeu.com/form/71215461541347

    to be collecting banking sensitive information. For that reason your account was suspended.

    Be aware that is not allowed in the Terms of Use,  refrain from elaborating this type of forms.

    Your form has been cleansed and your account is active.

    Feel free to contact us if any other questions arises.

     

    Thank you

  • Profile Image
    nancel
    Answered on May 02, 2017 at 03:57 PM

    Thank you, I was not aware of that; being sure that it is a bug.