What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    All forms got disabled suddenly

    Asked by nancel on May 02, 2017 at 03:25 PM

    I can't display any of the forms, even the simplest one (trial has been done).

    The message that the form has been disabled popped up once I was visualising the form during creation.

    Looks like the entire account is blocked.

    Seems that is is a bug, I used a multiple fields grid, and since then everything is dead.

    Help!

     

     

    Page URL:
    https://form.jotformeu.com/70942100870348

    Screenshot
  • Profile Image
    JotForm Support

    Answered by ktyaguirre on May 02, 2017 at 03:39 PM

    Thank you for contacting us!

    We reviewed your account and found form: http://www.jotformeu.com/form/71215461541347

    to be collecting banking sensitive information. For that reason your account was suspended.

    Be aware that is not allowed in the Terms of Use,  refrain from elaborating this type of forms.

    Your form has been cleansed and your account is active.

    Feel free to contact us if any other questions arises.

     

    Thank you

  • Profile Image

    Answered by nancel on May 02, 2017 at 03:57 PM

    Thank you, I was not aware of that; being sure that it is a bug.