Why is my account autosuspended?

  • Jona Schürings
    Asked on May 2, 2017 at 5:38 PM

    When I want to login zo my Account it says the Account is suspendet! I also cant delete my Template is shared! How can I use Jot-Form again?

    Thank you

    Jona Schürings

  • AIDAN
    Replied on May 2, 2017 at 6:13 PM

    Upon inspection I found that your account is indeed autosuspended because your form "UA Kauf" is collecting usernames and passwords, in violation of our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you accept our terms of use and grant us permission to delete the offending fields/form, we may consider re-activating your account.

    If you need further assistance please let us know. We will be happy to help. Thank you.

  • Jona Schürings
    Replied on May 3, 2017 at 10:43 AM
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  • David JotForm Support
    Replied on May 3, 2017 at 12:22 PM

    Your last response came through possibly encrypted or encoded.  If you wouldn't mind following up directly in this forum post, we will be happy to help:

    https://www.jotform.com/answers/1134447