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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my account autosuspended?

    Asked by Jona Schürings  on May 02, 2017 at 05:38 PM

    When I want to login zo my Account it says the Account is suspendet! I also cant delete my Template is shared! How can I use Jot-Form again?

    Thank you

    Jona Schürings

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    JotForm Support

    Answered by AIDAN on May 02, 2017 at 06:13 PM

    Upon inspection I found that your account is indeed autosuspended because your form "UA Kauf" is collecting usernames and passwords, in violation of our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you accept our terms of use and grant us permission to delete the offending fields/form, we may consider re-activating your account.

    If you need further assistance please let us know. We will be happy to help. Thank you.

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    Answered by Jona Schürings  on May 03, 2017 at 10:43 AM
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    JotForm Support

    Answered by david on May 03, 2017 at 12:22 PM

    Your last response came through possibly encrypted or encoded.  If you wouldn't mind following up directly in this forum post, we will be happy to help:

    https://www.jotform.com/answers/1134447