What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are the empty fields on the form are displaying in the email?

    Asked by Eddieskehan on May 02, 2017 at 05:44 PM
    1.  I have selected for empty fields not to show up on email but they do show up.
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    JotForm Support

    Answered by Kiran on May 02, 2017 at 05:56 PM

    Did you make any changes to the email notifications? Please be noted that if there are any modifications made to the notification, the empty fields will also be displaying in the email. The option to hide the empty fields in the email works only with the default email template.

    Please try creating a new email notification and enable the option to hide the empty fields to check if it is working fine.

    Please get back to us if the issue still persists. We will be happy to assist.