What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What constitutes a user in JotForm context?

    Asked by WINTradio on May 02, 2017 at 05:49 PM

    We're a radio station and often make roadshow appearances in the community. We have a birthday club and sign up members on-site. Can we have your form open on say 5-6 laptops or tablets with our people going around signing up people all at the same time? Does each device count as a "user"? THANKS!

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    JotForm Support

    Answered by AIDAN on May 02, 2017 at 06:17 PM

    A user in JotForm context is the form owner, the account that allows you to edit the form, view its submissions, analytics, preview changes, view activity logs and so on.

    In the use case that you kindly provided, there is nothing that prevents you from creating a form then using it on several devices at the same time, where each device allows people to send submissions, as in fill the form and send it, over and over.

    Please be aware that JotForm plans differ in terms of the account limits. You can see these details here: https://www.jotform.com/pricing

    For more information on account usage limits, please see our guide here: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-Limits

    I hope this helps. If you need further assistance please let us know. Thank you.