What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is 'freezing' when submitted

    Asked by lessman67 on May 02, 2017 at 06:06 PM

    The form for some users is 'freezing' when they submit. What do I tell them?

    Page URL:
    https://www.jotform.com/70654891994170

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    JotForm Support

    Answered by Kiran on May 02, 2017 at 06:37 PM

    I have tried submitting your JotForm using the direct link and was able to submit it without any issue.

    Is the form embedded on any of your web pages and experiencing the issue? If so, please provide us with the web page where the form is embedded so that we can take a look and assist you further.

    Thanks!