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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can you please transfer my form to another account?

    Asked by Wolfmealprep on May 02, 2017 at 06:48 PM

    Hi I'd line the form Stargazer from my wolfmealprep@gmail.com account transferred to sghomewatch account that I jsut set up.

     

    I read in your forum its best to have it transferred by you guys?

     

    Please let me know if you need any additional information.

     

    Also the last submission I received only half of the form submitted and the rest of it isn't there... please take a look as this will need to be fixed immediat. Thank you.

  • Profile Image
    JotForm Support

    Answered by Chriistian on May 02, 2017 at 08:26 PM

    I'm happy and willing to help you in transferring your form into another account. As per your request, I have now moved the form (http://www.jotform.ca/form/70937970084263) from the account ( Wolfmealprep) to the account (sghomewatch). 

    I also checked the last submission of your "Stargazer" Form which is (ID: 3695740284414063425) and I noticed that the submission data are there. Can you please specify what are the fields data that should be there?

    Let us know if you need further assistance.
    Regards.

  • Profile Image

    Answered by Wolfmealprep on May 02, 2017 at 09:43 PM
    Sorry the second to last entry. I did another one after that to test it. I'm wondering if t was because I don't have the signature fields set as "required" and perhaps they skipped signing and just submitted? But when I click on the signature field settings there is no required option....
    Sent from my iPhone
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on May 02, 2017 at 11:03 PM

    A field can be submitted empty if it is not required. In order to require it, simply click on it's gear icon, then set the required property to "Yes":

    Let us know if you need more help, we will be glad to assist you.