What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not found. This form is disabled.

    Asked by Darumpshaka on May 02, 2017 at 07:04 PM

    Why is my form disabled?  I have clicked enable but it still doesn't work.

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    JotForm Support

    Answered by Chriistian on May 02, 2017 at 08:45 PM

    Your account was auto-suspended by our Anti-Phishing Tool. That's why your form was disabled. I manually checked your form (http://www.jotform.us/form/61671667967170) and I noticed that you are using regular fields to ask credit card details from the users of your form.

    Please note that asking such details from the users is against our Terms of Use. If you want to collect payments from the users of your form, you should use a Payment Field, here are the available JotForm's Integrated Payment Gateways, please see this guide: Order Form Basics.

    I have now removed the guilty fields on your form and re-activated your account. Your form should be now accessible. Please refrain from doing this in the future so that you will not be suspended again.

    Regards.