What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Custom Sender: This may be a spoofed message warning at Gmail

    Asked by plumtucker on May 02, 2017 at 07:10 PM

    I'm getting this message on my emails: https://www.screencast.com/t/Zy8dVba7NkDO

    Can this be fixed?

    Also, how do I make sure my personal email isn't being suppressed?


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    JotForm Support

    Answered by Mike on May 02, 2017 at 09:03 PM

    When a custom sender is used, the emails are being sent from our servers with 'From:' field set to your email address. There is no way to change how the custom sender works, but we also provide a custom SMTP sender option where emails are being sent from your email provider servers.

    Please follow the next guides for more information:

    How to Setup SMTP for a Form

    How to Use Your Gmail Account as Your Email Sender via SMTP

    If you need any further assistance, please let us know.