What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I stopped recieving form subissions

    Asked by zpod on May 02, 2017 at 08:46 PM

    Customers forms aren't coming through anymore, when I test it then the form doesn't work anymore. My total form submissions are 67 so I am not up to my 100 per month.
    What's wrong?

    Page URL:

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    JotForm Support

    Answered by Chriistian on May 02, 2017 at 10:21 PM

    I checked your form (http://www.jotform.us/form/70580150390146) and did a test submit. Can you please check if you have received my submission?

    Are you still experiencing the issue on your end?

    If the issue still persists, please do get back to us.

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    Answered by zpod on May 02, 2017 at 10:43 PM
    I found the emails in Gmail spam folder so I need to figure out how to
    white list jot form.
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    JotForm Support

    Answered by ashwin_d on May 03, 2017 at 12:35 AM

    Hello zpod,

    I am glad to know that you received the submission emails. I would suggest you to please add "noreply@jotform.com" as a contact in your gmail account and also mark one of the submission email you have received as "Not Spam".

    Thank you!