I stopped recieving form subissions

  • Profile Image
    zpod
    Asked on May 02, 2017 at 08:46 PM

    Customers forms aren't coming through anymore, when I test it then the form doesn't work anymore. My total form submissions are 67 so I am not up to my 100 per month.
    What's wrong?

  • Profile Image
    Chriistian
    Answered on May 02, 2017 at 10:21 PM

    I checked your form (http://www.jotform.us/form/70580150390146) and did a test submit. Can you please check if you have received my submission?

    Are you still experiencing the issue on your end?

    If the issue still persists, please do get back to us.
    Regards. 

  • Profile Image
    zpod
    Answered on May 02, 2017 at 10:43 PM
    I found the emails in Gmail spam folder so I need to figure out how to
    white list jot form.
    ...
  • Profile Image
    ashwin_d
    Answered on May 03, 2017 at 12:35 AM

    Hello zpod,

    I am glad to know that you received the submission emails. I would suggest you to please add "noreply@jotform.com" as a contact in your gmail account and also mark one of the submission email you have received as "Not Spam".

    Thank you!