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  • Profile Image

    Stripe Payment Gateway: Months can not be translated

    Asked by yalcin77 on May 02, 2017 at 11:50 PM
    I am using ‘free’ version of JotForm for now and I will buy the product either bronze or silver version once I am sure I can accomplish everything I need with this app,
    I could actually change the language by modifying it - this issue is partially closed. I need help on 2 issues;
    1) I could upload the payment page with Method B according to the article http://submit.jotformpro.com/help/214-How-to-add-forms-to-Joomla-2-5 . Method A did not work in my case. The only problem is, since I am not seeing the code and it is just the embed code, I am not able to modify the credit card expiration field where there is a drop down menu and months are being opened. I need to translate these months in the list into Turkish language as well. How can I do this with this Method B? It would be so easy if I were to use Method A, bit it did not work,
    2)
    The page opens on my web perfectly, and it is now in the test mode with Stripe. I am trying with stripe test card numbers but the payment is not going through, why this could be?
    the test page is;
    http://www.amerikabasvur.com/index.php?option=com_content&view=article&layout=edit&id=120
    And my embed code is;
  • Profile Image
    JotForm Support

    Answered by candy on May 03, 2017 at 02:47 AM

    Hello,

    We're sorry for the inconvenience you have.

    I have cloned your form named "Ödeme Yap" on my side in order to test it. 

    1) I have seen that it is not possible to translate the month field of the payment gateway to Turkish with the Multilingual form method and also adding the forms to the Joomla.

    I have forwarded this issue to our software developers in order to consider implementing a feature in order to translate the months in Stripe.

    We are going to inform you via this thread as soon as the feature will be implemented.

    2) I am going to answer this question at the following thread link: https://www.jotform.com/answers/1134745

    Thank you for reporting us.

  • Profile Image

    Answered by yalcin77 on May 03, 2017 at 01:07 PM
    Hi, 
     
    Is there any way just to keep the months as numbers? Honestly I have never seen a credit card which puts the expiration month in letters, why is it in letters with JotForm? If we can switch them simply to month numbers I guess it would be the best, 
     
    Looking forward to hearing,
     
    Thanks,
    Yan  
  • Profile Image

    Answered by yalcin77 on May 03, 2017 at 01:43 PM
    Hi,
    Is there any way just to keep the months as numbers? Honestly I have never seen a credit card which puts the expiration month in letters, why is it in letters with JotForm? If we can switch them simply to month numbers I guess it would be the best,
    Looking forward to hearing,
    Thanks,
    Yan
    ...
  • Profile Image

    Answered by Sven on May 03, 2017 at 03:16 PM

    Hi Yan, 

    Unfortunately, it's not possible to set the expiration month as numbers. As my colleague mentioned, there is a ticket for this issue, and it's marked as important. You will be notified via this thread with any progress. 

     

    Thank you for understanding.

     

  • Profile Image

    Answered by Yan on May 04, 2017 at 09:06 PM

    Hi,

    I have not heard back with regards to this problem. Please can you fix this problem immediately. I have advertisements running but the system is not working properly! Please fix this problem as soon as you can either by converting the months to numbers or to a turkish translation! 

     

    Looking forward to hearing, 

    Thanks,

    Yan 

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    Answered by yalcin77 on May 04, 2017 at 09:43 PM
    Hi,
    I have not heard back with regards to this problem. Please can you fix this problem immediately. I have advertisements running but the system is not working properly! Please fix this problem as soon as you can either by converting the months to numbers or to a turkish translation!

    Looking forward to hearing,
    Thanks,
    Yan
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on May 05, 2017 at 12:00 AM

    Unfortunately, there is no update yet on this issue. I see that the issue is now assigned to one of our development team members and will be looking into it based on the priority of tasks. Rest assured, if there is any update you'll be posted here.

    We appreciate your patience and understanding.

  • Profile Image

    Answered by yalcin77 on May 05, 2017 at 04:24 PM

    Thank you Kiran for the feedback but as you can imagine this is an important update I am waiting since almost 1 week. Why this is taking so long? I appreciate if you guys can change the priority and get this update today. I am loosing customers due to this topic each day! 

    Looking forward to hear back! 

    Thanks

    Yan

  • Profile Image
    JotForm Support

    Answered by Kiran on May 05, 2017 at 05:28 PM

    I understand. Unforutnately, we cannot provide any ETA on this issue at the moment. Since it is being looked into by our backend team, you'll be notified here once it is fixed. The issues are worked on by the team based on the priority and the workload of the assigned developer.

    However, let me notify our backend team to see if there is any update in this regard. 

    We appreciate your patience and understanding. Thank you!