What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Powered by Jotform cannot be removed on paid account

    Asked by UNSWG on May 03, 2017 at 12:30 AM

    Hi there,


    I've read in your help section the way to remove the 'powered by JotForm' is by clicking Settings then go to the end of the page to un-tick show 'powered by...' option.


    We are in Silver membership and do not have that option. In our settings, there was only 'JotForm Footer' option.


    Can you please help?



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    JotForm Support

    Answered by BJoanna on May 03, 2017 at 02:38 AM

    You do not have JotForm Branding option on your account, because it is an old account. Only accounts that were created after June 1 2016, have JotForm Branding option. 

    However "Powered by JotForm" should not be shown on your forms considering that you have paid account.

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

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    JotForm Support

    Answered by Rose on May 23, 2017 at 03:01 AM

    We thank you for your understanding and patience. 

    I was informed by the developer who was assigned to this ticket. The issue has been fixed. I also checked your setting page and I can confirm that two options are unchecked and there is no JotForm label on your forms. 

    If you have more questions, please do let us know. We would be pleased to assist you for any issue you may have.