Powered by Jotform cannot be removed on paid account

  • Profile Image
    UNSWG
    Asked on May 03, 2017 at 12:30 AM

    Hi there,

     

    I've read in your help section the way to remove the 'powered by JotForm' is by clicking Settings then go to the end of the page to un-tick show 'powered by...' option.

     

    We are in Silver membership and do not have that option. In our settings, there was only 'JotForm Footer' option.

     

    Can you please help?

     

    Thanks,

  • Profile Image
    BJoanna
    Answered on May 03, 2017 at 02:38 AM

    You do not have JotForm Branding option on your account, because it is an old account. Only accounts that were created after June 1 2016, have JotForm Branding option. 

    However "Powered by JotForm" should not be shown on your forms considering that you have paid account.

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

  • Profile Image
    Rose
    Answered on May 23, 2017 at 03:01 AM

    We thank you for your understanding and patience. 

    I was informed by the developer who was assigned to this ticket. The issue has been fixed. I also checked your setting page and I can confirm that two options are unchecked and there is no JotForm label on your forms. 

    If you have more questions, please do let us know. We would be pleased to assist you for any issue you may have.