Why uploading of files through my form is not working properly?

Hi,

I'm trying to allow my users to add attachments to their messages. But I can't get it to work.

- The normal option (1 attachment) works well on Google Chrome, but on Firefox I can't delete the attachment once it's selected.

- The "multiple" option allow me to choose, add and delete all the files I want, but once the form is submitted I never receive them by email. I only receive a 1KB file called "noname".

Could you please help me?

I tested your web page and I was able to submit it and the files are in Submissions page of your account:

I checked your submissions as well and two of them don't have any file uploaded, but two have and I was able to download them. 

So could you please try to access the files I uploaded with my test submission in your form?

If the issue persists please let us know.

Thank you!

Hi Nick,

I can indeed download the attachments on my inbox on JotForm, but not on the email I receive on Gmail. Even though I have checked the "Send Uploads as Attachment" box :

I received your test on Gmail only with a "noname" file attached.

Thank you for additional information provided, I was able to replicate this problem in your form.

But when I cloned and tested your form it worked fine:

So it might be related to your sender email. Could you please test your form but please change the sender email to noreply@jotform.com:

Please let us know if that worked.

Thank you!

I've changed the sender and it works! I'm going to keep it this way, I don't mind who the sender is since I'm the only one receiving the email.

Thank you very much for your help.