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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why uploading of files through my form is not working properly?

    Asked by Blaick on May 03, 2017 at 02:15 AM

    Hi,

    I'm trying to allow my users to add attachments to their messages. But I can't get it to work.

    - The normal option (1 attachment) works well on Google Chrome, but on Firefox I can't delete the attachment once it's selected.

    - The "multiple" option allow me to choose, add and delete all the files I want, but once the form is submitted I never receive them by email. I only receive a 1KB file called "noname".

    Could you please help me?

    Page URL:
    https://phototheque.anaisequey.com/contact?sujet=Questions%20et%20r%C3<br/>%A9clamations

  • Profile Image
    JotForm Support

    Answered by Nik_C on May 03, 2017 at 03:14 AM

    I tested your web page and I was able to submit it and the files are in Submissions page of your account:

    I checked your submissions as well and two of them don't have any file uploaded, but two have and I was able to download them. 

    So could you please try to access the files I uploaded with my test submission in your form?

    If the issue persists please let us know.

    Thank you!

  • Profile Image

    Answered by Blaick on May 03, 2017 at 03:26 AM

    Hi Nick,

    I can indeed download the attachments on my inbox on JotForm, but not on the email I receive on Gmail. Even though I have checked the "Send Uploads as Attachment" box :

    I received your test on Gmail only with a "noname" file attached.

  • Profile Image
    JotForm Support

    Answered by Nik_C on May 03, 2017 at 03:52 AM

    Thank you for additional information provided, I was able to replicate this problem in your form.

    But when I cloned and tested your form it worked fine:

    So it might be related to your sender email. Could you please test your form but please change the sender email to noreply@jotform.com:

    Please let us know if that worked.

    Thank you!

  • Profile Image

    Answered by Blaick on May 03, 2017 at 04:42 AM

    I've changed the sender and it works! I'm going to keep it this way, I don't mind who the sender is since I'm the only one receiving the email.

    Thank you very much for your help.