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    Trying to record a testimonial with a cell phone

    Asked by mendcrm on May 03, 2017 at 03:03 AM

    I want to collect video testimonials. When I do it from my iphone I get this. Is there a way around this? Most of my users will be using an iPhone.

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    JotForm Support

    Answered by jonathan on May 03, 2017 at 03:25 AM

    Base on the error message on the screenshot you provided, it indicates that the file format was not supported. It was the reason it could not be uploaded. 

    I did test your form on my mobile device and it work as it suppose to.

    Here is the screenshot of my test...


    Take note that when using your phone camera device, to capture video, you have to choose the 'Camcorder' option.

    Can you please share also to us the URL of your website where the form was used. We can test it on the website as well. Perhaps the issue only happens when using the embedded form.

    Let us know if issue persist.

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    Answered by mendcrm on May 03, 2017 at 03:32 AM

    Interesting...it works on my phone as well when it is not through the website embed...any way around that with the form still being on my site? The URL to test it is http://www.siftedreviews.com/401/login.php?redirect=/testimonial-now.html and the password is: be golden

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    Answered by mendcrm on May 03, 2017 at 03:38 AM

    I got it to work with the weebly specific platform embed...Thanks.