- norwegianwoodAsked on January 10, 2011 at 09:04 AM
Problem for some users (not all) when they fill in text fields (Explorer 8 on Windows XP):
The text fields look fine when they fill in the form with special characters.
After the form is submitted, the problem starts:
Special characters do not show up in the report, and they do not appear in the report/receipt to the user.
Also in textfields where the user can pick an answer from roll down list, special letters will show up correctly when entered, but Æ Ø Å are omitted or appear as korean (?) symbols in the reports.
For instance: "Østmarka skole" shows up as:
In the report it shows up as:
I see that German and Turkish programmers report similar problems.
I regard this as a serious problem. We will loose data and not look professional if this is not solved.
Do you know why this happens? Is there is a way around this?
- JotForm FounderaytekinAnswered on January 10, 2011 at 02:41 PM
Other users also had the same problem. Here was the solutions they found: