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    Submit button on form not working

    Asked by Rsanab01 on May 03, 2017 at 07:54 AM

    Hello Team, 

     

    I have published a survey and when people try submitted to the form the submit button says "Please wait..." for several minutes and does not allow submissions. 

    Page URL:
    https://form.jotform.us/71213934945156

    Screenshot
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    Answered by RyanC on May 03, 2017 at 08:50 AM

    Good Eve,

     

    Your Button in the bottom is encrypted, whenever details is transfer to other page, but the button is encrypted, it cannot be pass, you must disable the encryption in the settings.

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    Answered by Rsanab01 on May 03, 2017 at 08:51 AM

    How do I do so?

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    Answered by RyanC on May 03, 2017 at 09:00 AM

     

    in the settings ->show more options -> Encrypt Form Data, make it "no"

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    Answered by Rsanab01 on May 03, 2017 at 09:03 AM

    That worked. Thank you!!! 

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    Answered by RyanC on May 03, 2017 at 09:04 AM

    Your Welcome!