Submit button on form not working

  • Rsanab01
    Asked on May 3, 2017 at 7:54 AM

    Hello Team, 

     

    I have published a survey and when people try submitted to the form the submit button says "Please wait..." for several minutes and does not allow submissions. 

    Jotform Thread 1134885 Screenshot
  • RyanC
    Replied on May 3, 2017 at 8:50 AM

    Good Eve,

     

    Your Button in the bottom is encrypted, whenever details is transfer to other page, but the button is encrypted, it cannot be pass, you must disable the encryption in the settings.

  • Rsanab01
    Replied on May 3, 2017 at 8:51 AM

    How do I do so?

  • RyanC
    Replied on May 3, 2017 at 9:00 AM

    Submit button on form not working Image 1 Screenshot 20

     

    in the settings ->show more options -> Encrypt Form Data, make it "no"

  • Rsanab01
    Replied on May 3, 2017 at 9:03 AM

    That worked. Thank you!!! 

  • RyanC
    Replied on May 3, 2017 at 9:04 AM

    Your Welcome!