My answers are gone, I need them urgently back

  • robsonrc
    Asked on May 3, 2017 at 9:41 AM

     

    My answers are gone. By the statistics I can see that it had a lot of hits. Only I answer the questions. I need to pass on the results to the client.

    Jotform Thread 1134959 Screenshot
    Page URL: https://form.jotformz.com/70757220493659
  • BJoanna
    Replied on May 3, 2017 at 10:53 AM

    I have checked history logs on your account and I noticed that you have deleted your submissions. In past three months 14 submissions were deleted. 

    My answers are gone, I need them urgently back Image 1 Screenshot 20

    How to View Your Account Activity Logs

    Unfortunately, it is not possible to recover deleted submissions.

    I can only suggest you to check the emails that were sent when your form was submitted and try to find submitted data there. You also can check email history logs on your account:

    How to View All Your Form Email History

    Let us know if you need further assistance.

  • BJoanna
    Replied on May 3, 2017 at 10:55 AM

    I just noticed a typo in my previous reply. 146 submissions were deleted not 14.