What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I ensure tax is not being charged?

    Asked by spokanef on May 03, 2017 at 10:37 AM

    We have a form set up at the URL location submitted that is charging tax. I went into the product setting > tax tab and chose 2017 Test n Tune at Spokane County Raceway Park 2 as being an exempted product yet we just received a submission and tax was charged. Can you please advise what I should do to fix this? 


    Thank you, 


    Michelle Jung

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on May 03, 2017 at 12:17 PM

    I have inspected your form and Base Tax Rate is set to 0%.

    How to Add Tax to Your Payment Form

    I also made a test submissions and correct amount was shown on Paypal checkout page. 

    I also checked your submissions and I did not found any submission that has tax added to total amount. 

    If you have issues with some other form, please provide us ID of that form or URL of the webpage if the form is embedded. 

    Let us know if you need further assistance.