How do I ensure tax is not being charged?

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    Asked on May 03, 2017 at 10:37 AM

    We have a form set up at the URL location submitted that is charging tax. I went into the product setting > tax tab and chose 2017 Test n Tune at Spokane County Raceway Park 2 as being an exempted product yet we just received a submission and tax was charged. Can you please advise what I should do to fix this? 


    Thank you, 


    Michelle Jung

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    Answered on May 03, 2017 at 12:17 PM

    I have inspected your form and Base Tax Rate is set to 0%.

    How to Add Tax to Your Payment Form

    I also made a test submissions and correct amount was shown on Paypal checkout page. 

    I also checked your submissions and I did not found any submission that has tax added to total amount. 

    If you have issues with some other form, please provide us ID of that form or URL of the webpage if the form is embedded. 

    Let us know if you need further assistance.