Can I change my username?

  • Profile Image
    tanner_ziprick
    Asked on May 03, 2017 at 10:40 AM

    I want to change my username to my company's name so that it is reflected in the URL link of my form.

  • Profile Image
    david
    Answered on May 03, 2017 at 12:15 PM

    We can change your username for you.  Let us know a few of your preferred choices, in case your first choice is taken and we will make the change if the username is available. 

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    tanner_ziprick
    Answered on May 03, 2017 at 01:43 PM
    First Choice: Westburne
    Second Choice: Westburne Communications
    Third Choice: Westburne Marketing
    If my username changes, will the below URL link for my form change? (my current username is highlighted)
    [cid:image002.png@01D2C400.4BD6FB30]
    Tanner Ziprick
    Marketing Coordinator, Westburne Midwest
    [cid:image001.png@01D1971E.B3F97C20]
    Unit #1, 1650 Notre Dame Avenue, Winnipeg, MB, Canada, R3H 0Y7
    Tel: (204) 954-9897
    tanner.ziprick@westburne.ca
    www.westburne.ca
    ...
  • Profile Image
    david
    Answered on May 03, 2017 at 02:46 PM

    The username Westburne was available so I went ahead and made the change.  You username is now Westburne.

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    tanner_ziprick
    Answered on May 03, 2017 at 04:43 PM
    Do you know why I might be getting this “Slug is already in use” error message when I try to change the URL link for my form?
    [cid:image001.png@01D2C41F.81E0A860]
    Tanner Ziprick
    Marketing Coordinator, Westburne Midwest
    [cid:image001.png@01D1971E.B3F97C20]
    Unit #1, 1650 Notre Dame Avenue, Winnipeg, MB, Canada, R3H 0Y7
    Tel: (204) 954-9897
    tanner.ziprick@westburne.ca
    www.westburne.ca
    ...
  • Profile Image
    EltonCris
    Answered on May 03, 2017 at 06:17 PM

    If you are using custom URL, you just need to update your username in the existing custom form URL or you can recreate it in the form builder.

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    tanner_ziprick
    Answered on May 04, 2017 at 09:44 AM
    That’s the way I’ve been trying to change it but I keep getting the same error message.
    Tanner Ziprick
    Marketing Coordinator, Westburne Midwest
    [cid:image001.png@01D1971E.B3F97C20]
    Unit #1, 1650 Notre Dame Avenue, Winnipeg, MB, Canada, R3H 0Y7
    Tel: (204) 954-9897
    tanner.ziprick@westburne.ca
    www.westburne.ca
    ...
  • Profile Image
    david
    Answered on May 04, 2017 at 11:34 AM

    Try using something other than the default custom URL.  The - character at the end of the one showing up by default is causing the error in the custom URL.  Here is what is being added by default:

    westburne-electronic-communication-

    If you use this instead, it will work:

    westburne-electronic-communication

    Or anything else without a special character at the end. 

  • Profile Image
    tanner_ziprick
    Answered on May 04, 2017 at 11:43 AM
    That worked. Thank you!
    Tanner Ziprick
    Marketing Coordinator, Westburne Midwest
    [cid:image001.png@01D1971E.B3F97C20]
    Unit #1, 1650 Notre Dame Avenue, Winnipeg, MB, Canada, R3H 0Y7
    Tel: (204) 954-9897
    tanner.ziprick@westburne.ca
    www.westburne.ca
    ...