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tanner_ziprickAsked on May 3, 2017 at 10:40 AM
I want to change my username to my company's name so that it is reflected in the URL link of my form.
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David JotForm SupportReplied on May 3, 2017 at 12:15 PM
We can change your username for you. Let us know a few of your preferred choices, in case your first choice is taken and we will make the change if the username is available.
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tanner_ziprickReplied on May 3, 2017 at 1:43 PMFirst Choice: Westburne
Second Choice: Westburne Communications
Third Choice: Westburne Marketing
If my username changes, will the below URL link for my form change? (my current username is highlighted)
[cid:image002.png@01D2C400.4BD6FB30]
Tanner Ziprick
Marketing Coordinator, Westburne Midwest
[cid:image001.png@01D1971E.B3F97C20]
Unit #1, 1650 Notre Dame Avenue, Winnipeg, MB, Canada, R3H 0Y7
Tel: (204) 954-9897
tanner.ziprick@westburne.ca
www.westburne.ca
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David JotForm SupportReplied on May 3, 2017 at 2:46 PM
The username Westburne was available so I went ahead and made the change. You username is now Westburne.
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tanner_ziprickReplied on May 3, 2017 at 4:43 PMDo you know why I might be getting this “Slug is already in use” error message when I try to change the URL link for my form?
[cid:image001.png@01D2C41F.81E0A860]
Tanner Ziprick
Marketing Coordinator, Westburne Midwest
[cid:image001.png@01D1971E.B3F97C20]
Unit #1, 1650 Notre Dame Avenue, Winnipeg, MB, Canada, R3H 0Y7
Tel: (204) 954-9897
tanner.ziprick@westburne.ca
www.westburne.ca
... -
Elton Support Team LeadReplied on May 3, 2017 at 6:17 PM
If you are using custom URL, you just need to update your username in the existing custom form URL or you can recreate it in the form builder.
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tanner_ziprickReplied on May 4, 2017 at 9:44 AMThat’s the way I’ve been trying to change it but I keep getting the same error message.
Tanner Ziprick
Marketing Coordinator, Westburne Midwest
[cid:image001.png@01D1971E.B3F97C20]
Unit #1, 1650 Notre Dame Avenue, Winnipeg, MB, Canada, R3H 0Y7
Tel: (204) 954-9897
tanner.ziprick@westburne.ca
www.westburne.ca
... -
David JotForm SupportReplied on May 4, 2017 at 11:34 AM
Try using something other than the default custom URL. The - character at the end of the one showing up by default is causing the error in the custom URL. Here is what is being added by default:
westburne-electronic-communication-
If you use this instead, it will work:
westburne-electronic-communication
Or anything else without a special character at the end.
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tanner_ziprickReplied on May 4, 2017 at 11:43 AMThat worked. Thank you!
Tanner Ziprick
Marketing Coordinator, Westburne Midwest
[cid:image001.png@01D1971E.B3F97C20]
Unit #1, 1650 Notre Dame Avenue, Winnipeg, MB, Canada, R3H 0Y7
Tel: (204) 954-9897
tanner.ziprick@westburne.ca
www.westburne.ca
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