Unable to embed the form in Wordpress page

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    AACjh
    Asked on May 03, 2017 at 10:56 AM

    Good morning,

    Thank you for all of your help!  I'm publishing our form today.  It is working great when I link the jotform address to purchase tickets text printed on our website.  

    I am struggling to get it to work with a direct link from a drop down menu in Word Press.  I used the [embed]https://form.jotform.us/form/71205178065150[/embed] recommended for Word Press but this link does not allow customers to purchase tickets.  It shows all the text but the purchase menu is not there.  I also tried a few other links with no success.  The system worked last year, but I'm not seeing code that matches.

    Do you have a recommendations?  

    Many thanks,
    Carrie

     

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    Jan
    Answered on May 03, 2017 at 12:33 PM

    Please try to re-embed the form using the iFrame method. This will prevent script conflicts between the form and the web page. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code.

    If you're still having issues, please let us know. Also, please provide the URL of the web page where the form is embedded so that we can further investigate the issue.

    Hope that helps. Thank you.

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    AACjh
    Answered on May 03, 2017 at 01:00 PM

    That worked great!  Thank you.  

    I just ran a test through our site and am now wondering if I need to show both tickets and my products on the jot form.  As I filled it out - it seemed odd to input the info twice.  

    Here is the web link: http://animaladoptioncenter.org/events/new-leash-event-tickets/

    Here is the form link:  https://www.jotform.com/build/71205178065150 

    Thanks for your help.

    Carrie

     

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    Jan
    Answered on May 03, 2017 at 02:24 PM

    Glad to hear that it is now working. I created a new thread for your next issue. Please wait for my reply on this thread: https://www.jotform.com/answers/1135352.

    Thank you.