What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Orgs web site hacked - JotForms okay?

    Asked by artrain on May 03, 2017 at 11:22 AM

    Hello!

     

    We had both of our organization's Web sites hacked.  The hosting org is pressing charges and is on track to discovering who did it.

    I wanted to check with JotForm and see if you were secure or check and see if there are measures we can take to be sure you're not affected.  We connect payment through PayPal.

     

    Thanks!

     

    Natalie Hensel

    Artrain & The Arts Alliance

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    JotForm Support

    Answered by BDAVID on May 03, 2017 at 01:09 PM

    JotForm is very secured. Jotform has a very powerful cloud of servers whose storage is encrypted and provides security protection against malicious attacks like SQL injection and denial of service (DDOS) attacks.

    So we provide a high security standard through out our hosting provider's servers for data storage

    -All of our SSL certificates support high-grade 256-bit encryption.

    - Our forms embed codes are 100% using the HTTPS protocol (SSL)  by default. Therefore the data transmission from the person who submits the information to our servers are done in an encrypted manner.

    So, if you had embedded JotForms in your site, they will not be affected. If you feel like your JotForm account is compromised, simply change your account password.

    Let us know if you have more questions.