What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    suspended account?

    Asked by shane  on May 03, 2017 at 11:59 AM

    My account has been suspended? I am planning on using the app on a secure website. what is the problem 

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    JotForm Support

    Answered by Aury on May 03, 2017 at 01:30 PM


    The account associated with this email address is auto-suspended because you are requesting username and password in plain text fields on your form "Credit Repair Enrollment".

    Gathering this type of data in plain text fields will violate our Terms of use, as this is only allowed through encryption along database administration; and our forms do not provide this type of method.

    We have removed the guilty fields on this form and reactivate the account. You must refrain from doing a new form like that to prevent a potential suspension of your account.

    Kind regards

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    Answered by shane  on May 03, 2017 at 01:43 PM
    Thank you and i do appoligize