What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    "Form disabled" on newly created form

    Asked by sunitai on May 03, 2017 at 12:23 PM

    I created a new form and when I go to preview it it says "Form not found. Form disabled." The form is not disabled.

    Page URL:

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    JotForm Support

    Answered by ktyaguirre on May 03, 2017 at 01:09 PM

    Thank you for contacting us!

    Your account was auto-suspended because form: http://www.jotform.us/form/71221826084149

    was found to be requesting " username:


    Please refrain to request such information through the forms.


    Gathering this type of data in plain text fields will violate our Terms of use, as this is only allowed through encryption along database administration; and our forms do not provide this type of method.


    Your form is cleansed and your account active.

    Feel free to contact us if you might have any other doubt.


    Thank you


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    Answered by sunitai on May 03, 2017 at 06:53 PM

    Well that's stupid. It's not a password

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    JotForm Support

    Answered by Mike on May 03, 2017 at 08:44 PM

    Your current forms have been whitelisted.

    We are sorry for the inconveniences caused.