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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The payments are not going through

    Asked by Krystalline on May 03, 2017 at 12:30 PM

    Hello,

     

    People are trying to pay with paypal or other ways and it's not going through. I also can't access my form to see what's wrong. Do you have a phone number?

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    JotForm Support

    Answered by BDAVID on May 03, 2017 at 02:25 PM

    The submissions have ended in the "Incomplete payments" dashboard: https://www.jotform.com/help/135-How-to-view-incomplete-payments 

    Please note that this happens whenever the user does not complete the payment at the PayPal page: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    Also, we would suggest you to enable Paypal IPN (Instant Payment Notification), which is a POST message sent by Paypal whenever a transaction is completed on their side: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account 

    Let us know if you need more help, we will be glad to assist you.