What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving form results

    Asked by evilsizortrans2 on May 03, 2017 at 12:47 PM

    My Reinstatement Form is set up to email to: orders@evilsizor.com.  I've yet to receive the notification that a client completed this form.  I know they do because I get the stripe payment notification.  Please advise.

    Page URL:

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    JotForm Support

    Answered by John_Benson on May 03, 2017 at 02:39 PM

    I checked the email address you provided and it is not in our bounce list. Upon further checking, the email address is successfully receiving the notification email. 

    Can you check your spam or junk folder? Please try using the noreply@jotform.com as a sender email. Here's a guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Let us know if you have questions. Thank you.

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    Answered by evilsizortrans2 on May 03, 2017 at 03:43 PM

    Strange. I always check my spam. Thanks for checking.