Not receiving form results

  • evilsizortrans2
    Asked on May 3, 2017 at 12:47 PM

    My Reinstatement Form is set up to email to: orders@evilsizor.com.  I've yet to receive the notification that a client completed this form.  I know they do because I get the stripe payment notification.  Please advise.

  • John_Benson
    Replied on May 3, 2017 at 2:39 PM

    I checked the email address you provided and it is not in our bounce list. Upon further checking, the email address is successfully receiving the notification email. 

    Not receiving form results Image 1 Screenshot 20

    Can you check your spam or junk folder? Please try using the noreply@jotform.com as a sender email. Here's a guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Let us know if you have questions. Thank you.

  • evilsizortrans2
    Replied on May 3, 2017 at 3:43 PM


    Strange. I always check my spam. Thanks for checking.







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