What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Question regarding an invoice

    Asked by Simply Orthodontics  on May 03, 2017 at 12:54 PM

    Please call me to discuss. 603-801-9106

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    JotForm Support

    Answered by Nik_C on May 03, 2017 at 02:35 PM

    Unfortunately, we don't have a phone support, but we'll be happy to assist you through this thread.

    Please let us know how we can assist you.

    Also, please provide the username or email address of the account.

    Thank you!

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    Answered by Lacey  on May 05, 2017 at 09:51 AM

    We had a questionable charge to our credit card that said JotForm, then a phone number next to it that called a company name Stripe? The charge was for $159 but we are signed up to be charged only $19/month. We wanted to make sure this was a legit charge from Jotform. Our username is simplyorthodontics

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    JotForm Support

    Answered by amy on May 05, 2017 at 11:27 AM

    Hi,

    When I check your account I find that you have subscribed to the Bronze Yearly plan since 22nd March 2016. JotForm is a subscription service and will continue until you cancel. It auto-renews at the end of each term and you will be charged for the subsequent term.Please check your invoices on this link after you log in to your Jotform account. 

    "Stripe" is one of our payment tools, and the service has been renewed automatically because you have not cancelled your subscription.

    If you want to cancel your current Bronze Yearly subscription immediately, please let us know on this thread. We will make a refund for the remaining days and then you can subscribe to Bronze Monthly plan.

    If you need further assistance, we'll be glad to assist you. 

    Thank you.