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AvrohomperlAsked on May 3, 2017 at 1:00 PM
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KadeJMReplied on May 3, 2017 at 1:11 PM
I believe that you are actually referring to Incomplete Payments and you can refer to this guide here https://www.jotform.com/help/564-how-to-view-incomplete-payments-of-your-payment-forms/ to learn more.
Which submission went through? If it ended up as an incomplete payment at first but, was finished later then it is possible the customer went back to finish it.