What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I refund payment received through Stripe payment tool?

    Asked by IceMelt on May 03, 2017 at 01:03 PM
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    JotForm Support

    Answered by ashwin_d on May 03, 2017 at 02:51 PM

    Hello IceMelt,

    I am not sure if I have understood your question correctly. Do you mean to say that you have received payment submissions and want to refund it to your customer?

    I did check your form and found that you have Stripe payment tool. Please note that refund needs to be processed from your own Stripe account dashboard.

    Thank you!