What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    "Please wait" when submitting encrypted form

    Asked by acena on May 03, 2017 at 01:47 PM


    Hi. I am very happy with jotform. I have created an encrypted form and I calm that the data travels safe. Today I called a client and said that when using the encrypted form of jotform is waiting ... One moment please, and so forever. Not how many customers have gone without being able to pay, but today jotform makes me lose my economy. Please check the encryption system...

    Postdata: Please Mr. Antony Jotform...Can you remove the display limits and leave the shipping limits only? I'll send you a Spanish ham if you do ...


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    Answered by Sven on May 03, 2017 at 03:25 PM


    We're glad to know you're happy using JotForm, I have checked your form and I was able to submit and get through without issues, I also cloned your form and tested on different browsers, there's no issue. 

    Did your client use the JotForm standalone version? Or do you have the form embedded on your website? If so, please provide the link so we can test it. Otherwise, I don't see any issue with the form or the encryption system.


    Thank you!