I am having trouble being able to view an encrypted form

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    Asked on May 03, 2017 at 02:34 PM

    Unable to download security or able to view messages 

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    Answered on May 03, 2017 at 04:12 PM

    You will need the private key to be able to open/view the submissions of the encrypted form. Keep in mind that if you misplace the private key, there is no other means to view the submission of the encrypted form.

    Your option if you loose the key is to disable the encryption so that you can view new incoming submissions.

    For more information please check our the user guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Please do let us know if you have questions or need further assistance. Thank you.