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    Is there something going on where JotForm in Firefox is not operating correctly?

    Asked by sroyal on May 03, 2017 at 03:39 PM

    Is there something going on where JotForm in Firefox is not operating correctly? Logging on gives me a dark screen with all of the subjects listed on the left (see file). If I scroll down the regular My Forms page appears. If I try to edit the "Program Information Form," the screen goes blank (nothing at all on the screen) when I try to publish it.

    Using JotForm in Edge or Chrome, everything works as it should and the form appears properly online.

    This appears to be a Firefox issue. Does anyone know anything about this?

    Thanks!

     

    Page URL:
    https://form.jotform.us/62233081655149

    Screenshot
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    JotForm Support

    Answered by jonathan on May 03, 2017 at 05:14 PM

    Unfortunately the screenshot image of the issue you provided did not get through. Can you please resend the image so we can have a visual of the issue.

    I did a thorough test also using my Firefox browser but so far I could not reproduce the issue you described. My Forms and the Form Builder was loading just fine at this time.

    Example

     

    Perhaps try also updating your Firefox browser to latest version (just in case its not). Try also resetting the browser by clearing its cache. See if this process makes any difference.

    Let us know if issue do persist and becomes consistent.

    Thanks.