What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I cant answer my form. "Keep waiting" forever

    Asked by flaviafigueiredo on May 03, 2017 at 03:44 PM

    Im trying to end my form but it cant send the answers

  • Profile Image
    JotForm Support

    Answered by BDAVID on May 03, 2017 at 05:39 PM

    I just tried submitting your form, it took a long time to be submitted. Upon inspecting the browser console logs, there was and error message given:

    The problem is related to the URL of the background image, which is served via a non-secure URL(http), and your form which runs with the secure protocol(https). In order to fix this, simply remove the background image, and add it back again using the secure URL: https://www.jotform.com/images/backgrounds/bright_squares.png 

    Example:

     

     

    Let us know if you need more help.