What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    502 Bad Gateway error when attempting to submit a form

    Asked by flaviafigueiredo on May 03, 2017 at 04:10 PM

    I cant send my answer in my form. The message "Waiting..." stands forever and suddenly this error appears 

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    JotForm Support

    Answered by AIDAN on May 03, 2017 at 05:31 PM

    I am escalating this so that our developers could look into it. You will be notified of any progress via this thread.

    Apologies for any inconvenience.

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    Answered by aaronwatts on May 03, 2017 at 05:51 PM

    I just experienced the same thing.

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    Answered by burton on May 03, 2017 at 06:08 PM

    I have a 502 too, but I'm sure they will figure it out, they always do.

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    Answered by Corey Wright  on May 03, 2017 at 06:14 PM

    Having the same issue with my form too.

    http://form.jotform.com/63434397814968
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    JotForm Support

    Answered by david on May 03, 2017 at 06:24 PM

    The performance issues should now be resolved.  Please let us know if you continue to see any errors or slow loading and we will be happy to have a look.