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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Changed name of form but email sent to customer still says old name

    Asked by historicfortworth on May 03, 2017 at 04:25 PM

    I used an old form created for making reservations to an event for our new event.  I changed the name of the form but the email that the customer receives still says the name of the old form.  I cannot find any other place to change the name.

    The form is now titled Meissner Brown Building Membership Tour but email says Willing Avenue Membership Tour

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    JotForm Support

    Answered by jonathan on May 03, 2017 at 05:59 PM

    Please check your form Notification Email template. Make sure the Subject line is correct.

    User guide: How-To-Add-The-Form-Title-On-The-Notification-Email

    The form title/name can also be changed/edited. So check also if the form was using the correct title/name.

    User guide: How-to-Change-the-Title-or-Name-of-your-Form

    I hope this help. Let us know if this did not resolve the issue.