What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form is freezing and very slow upload

    Asked by CayDer2 on May 03, 2017 at 04:40 PM

    Please fix quick!!


  • Profile Image
    JotForm Support

    Answered by John_Benson on May 03, 2017 at 06:18 PM

    Sorry for the inconvenience. 

    Are you referring to this form (https://www.jotform.com/51603576985264)? If yes, I did a test submission and it was successful. I didn't encounter issue or lag when sending my submission.

    Also, we have an issue regarding on 502 bad gateway error with other users. Our developers are now investigating it. You will be notified on this thread once we have an update. 

    Thank you.

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    JotForm Support

    Answered by Kiran on May 03, 2017 at 06:27 PM

    The issue should be fixed by now and the performance is back to normal. Please check and let us know if you see any further issues. 

    Sorry for the trouble caused.

  • Profile Image

    Answered by CayDer2 on May 04, 2017 at 09:43 AM
    What would normally take me an hour to do, took 3 hours. When I am in
    Jotforms, I'm constantly editing information, edit took an abnormal time to
    open. The field areas would be blank then fill in, then once I edited and
    submitted, it would freeze or just take very long to submit. Also kept
    receiving the Bad Gateway and would have to do everything over again.
    It seems to be opening good this morning and I did an edit and submitted
    and it worked fine. Hopefully, its all cleared up now. Thank you!
  • Profile Image

    Answered by CayDer2 on May 04, 2017 at 10:43 AM
    [image: Inline image 1]
    Just found something else. Search MLS# 1627643 or 7123 36/37 Nottawasaga.
    I was editing the Agent info (only), when I hit submit, it advised there
    was an error. The photo was now missing and I am having problem reloading
    it. The photo was there previously.

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    JotForm Support

    Answered by Kiran on May 04, 2017 at 12:34 PM

    The other question related to missing attachment is moved to a separate thread and shall be addressed there shortly.


    Thank you!