Need access to form on another account

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    jasonbnorth
    Asked on May 03, 2017 at 05:09 PM

    Hello,

    I have an account with you guys, but I just took on a new job, and they have a form I need access to. Was created a long time ago and nobody has the login info.

    Form # is 32094816826864.

    Also, the submission process on that form is incredibly slow. I was going to check the settings of the form to see what might be the problem. But will you help me with that? After clicking submit, it takes 10-20 seconds or more to actually submit.

    Thanks.

  • Profile Image
    Kevin_G
    Answered on May 03, 2017 at 06:59 PM

    Unfortunately, we cannot provide you access to the form, since it is under a different account you will need to reset your password or provide a proof that the form belongs to you. 

    If you have access to an email recipient address of that form then we could submit it and you could provide us with that info. 

    Regarding to the form's slowness I have just tested it and I can see it works fine, here are some screenshots about the time it took to load: 

    Please, let us know if you keep experiencing the slowness issue on your form.