What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Need access to form on another account

    Asked by jasonbnorth on May 03, 2017 at 05:09 PM


    I have an account with you guys, but I just took on a new job, and they have a form I need access to. Was created a long time ago and nobody has the login info.

    Form # is 32094816826864.

    Also, the submission process on that form is incredibly slow. I was going to check the settings of the form to see what might be the problem. But will you help me with that? After clicking submit, it takes 10-20 seconds or more to actually submit.


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    JotForm Support

    Answered by Kevin_G on May 03, 2017 at 06:59 PM

    Unfortunately, we cannot provide you access to the form, since it is under a different account you will need to reset your password or provide a proof that the form belongs to you. 

    If you have access to an email recipient address of that form then we could submit it and you could provide us with that info. 

    Regarding to the form's slowness I have just tested it and I can see it works fine, here are some screenshots about the time it took to load: 

    Please, let us know if you keep experiencing the slowness issue on your form.