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    I have tried setting up a Comcast SMTP but it is not working

    Asked by tedhatch on May 03, 2017 at 05:30 PM

    I tried SMTP as you suggested but can't get it to work.  I have a simple form called Test SMTP.  It contains one field (email) and is set up to Autorespond to the typed-in email address.  It uses SMTP parameters as recommended by Comcast, and uses the Sender email account heritagecf@comcast.net.  But when I enter an email address into the form, it does not send any Autorespond email.  I can type in a comcast email address, or a yahoo email address - it doesn't work in either case.  Have I set up the SMTP address correctly?  What is going wrong?   --Ted Hatch

    www.heritagechorale.org/fair/index_jotformSMTP.html

    Page URL:
    www.heritagechorale.org/fair/index_jotformSMTP.html

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    JotForm Support

    Answered by Welvin on May 03, 2017 at 07:16 PM

    I have replied to your first thread regarding the notification email. It seems that Comcast is blocking the emails although our log says the emails are sent.

    I have suggested the Gmail SMTP, you may consider using this method while we are waiting for an update from our developers.

    https://www.jotform.com/help/392-How-to-Use-Your-Gmail-Account-as-Your-Email-Sender-via-SMTP 

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    Answered by tedhatch on May 04, 2017 at 09:43 AM
    As you suggested, I tried to use my gmail address with SMPT as the "sender
    email" for Autoresponder emails. But it did not work. My form "Test SMTP"
    did not send an Autorespond email to xxx@yahoo.com or to xxx@comcast.net.
    ...
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    JotForm Support

    Answered by BDAVID on May 04, 2017 at 11:40 AM

    Did you check the spam folder? If you find the notifications there, make sure to mark them as NOT SPAM.

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    Answered by tedhatch on May 04, 2017 at 03:05 PM

    Yes, I always check the Spam folder.  The Autoresponder emails were not there.

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    Answered by tedhatch on May 04, 2017 at 03:43 PM
    More information: It didn't work initially because Google objected to
    having an app (namely JotForm) send emails from my gmail address. So I had
    to tell Google this was OK. Then I tried my "Test SMTP" form again, and
    again I did not receive any Autoresponder email to comcast or yahoo. BUT
    Later I did finally receive an Autoresponder email sent to my yahoo.com
    address, but it took awhile. However, no Autoresponder email was received
    at my comcast.net address.
    ...
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    JotForm Support

    Answered by Welvin on May 04, 2017 at 04:36 PM

    The authentication is still through our servers/IP Addresses, so maybe Comcast detected that and blocked the email. I believe Comcast is blocking us so what we can do now is to wait for our developers to update us regarding this matter. I am sorry, but I see no other workaround to make Comcast email work in your form. We have resolved this before, but it seems like the problem happened again.