What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Pro: Processor Decline Error

    Asked by Netvatise on May 03, 2017 at 07:04 PM

    We've been getting quite a few calls from customers saying they are getting error messages after submitting forms.

    I have attached a screen shot of one of the error message forwarded to me. Could you please explain the attached error message?

    Page URL:

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    JotForm Support

    Answered by Mike on May 03, 2017 at 09:00 PM

    Thank you for contacting us.

    The processor decline error usually means that a bank of your customer declined the credit card payment. You may suggest your customer trying with another credit card or contacting their bank.

    If you need any further assistance, please let us know.

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    Answered by Netvatise on May 03, 2017 at 09:04 PM

    Is there a way to track form submission errors?

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    JotForm Support

    Answered by Chriistian on May 03, 2017 at 10:43 PM

    You will only know that the user tried to submit your form but not able to process the payment by checking it on your Submission Page. Click the Incomplete Payments and you will see the user's submission with incomplete payments. 


    For more info about PayPal Incomplete Payments, please refer to this guide: Paypal Incomplete Payments FAQ.